At the recent monthly meeting of ILISA I learned more about European Foundation for Quality Management (EFQM) and found it a useful framework to enhance the quality of services in libraries. I think this is a fruitful area for further research and practice in LIS. Based on this website: " The EFQM Excellence Model is a practical tool that can be used in various ways: as a tool for Self-assessment, as a way to benchmark with other organisations, as a guide to identify areas for improvement, as the basis for a common vocabulary and a way of thinking, and also as a structure for the organisation's management system."

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